FAQs

FREQUENTLY ASKED QUESTIONS


Q.     Is previous call center experience required?


No. Previous call center experience is preferred but not required. However, strong customer service skills are a must! Sales and technical knowledge is welcomed. Must be Computer Proficient.


Q.      Is this opportunity legitimate?


Yes. This is a legitimate work from home opportunity for independent contractors to service Fortune 500 companies in the areas of Customer Service, Sales, Technical Support, and Chat. You are required to pass a background test to complete the registration process.


Our partner, Arise Virtual solutions is recognized as an industry leader and has been featured on several national news segments including The REAL, Good Morning America, Bloomberg, Fox News, CNN and the TODAY Show, just to name a few.


Arise has also been recognized by the White House for leading virtual job creation in the U.S and have won many awards including Outstanding Minority Business of the Year, Business Intelligence Group’s 2013 Green Company of the Year and Call Center Magazine Product of the Year Award, just to name a few.


Arise has an A+ BBB rating!


Q.     What type of work is available?


BLB Communications has partnered with Arise to offer both FT and PT opportunities for Independent contractors. Client Support Professionals must service a minimum of 15 hrs. weekly. During the certification process you must attend all scheduled instructor lead classes and pass all self-paced work with an 80% and above.


Q.      How do I get started?


To get started, you must complete the application on the website. Once your application is received, you will receive a request for interview. Upon review of your interview you will be directed on next steps.


Q.      How long before I can begin talking calls?


You must complete the client training which is referred to as certification. This training time varies among companies. Average time is 1wk-6wks of training. Training is not paid, and you are required to pay for your training course.


Q.      What does the service fee cover?


The service fee covers: The Arise Platform Usage Fee, which is charged for the infrastructure that Arise provides, including the Arise 24-Hour Client Technical Support Help Desk and STARMATIC scheduling system and our accounting services.


Q.      What are the system and equipment requirments to service clients?

System requirements are as follows:

  • Must have Windows 7 or Windows 10, Windows 8 and 8.1 are incompatible with the arise Platform at this time.
  • Must Have Internet explorer 8.0 or 9.0 and Microsoft Security Essentials
  • To service Clients you must have a landline phone with out call waiting or caller id along with a call center phone, headset, Internet, a computer or laptop (must be Windows) and a designated area to service that is free of background noise.
  • When servicing you must be hard wired to the modem.
  • Check out our equipment recommendations here.


Q.      Must I be a U.S. Citizen to apply?


Yes. All individuals looking to become Client Support Professionals (CSP’s), must be legal residents of the United States. (We currently are not accepting applications from the following states: California, Connecticut, Massachusetts, Maryland, New York, Oregon, and Wisconsin)Reminder:

Must pass background check!

BLB Communications is a multifaceted virtual media company that works to partner independent contractors to Fortune 500 company opportunities in the areas of Sales, Customer Service,  & Technical Support.


CONTACT


Email: bohlera@blbcommunication.com


Phone: (910) 758-1930


3771 Ramsey Street, Suite 109

Fayetteville, NC 28311-7616

Copyright ©2018 BLB COMMUNICATIONS.  All Rights Reserved